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Charter of Aged Care Rights

Transition to the new Charter of Aged Care Rights (the Charter) has begun.

From 1 July 2019, the new Charter will apply to all care recipients receiving Commonwealth‑subsidised aged care, including residential care, home care packages, flexible care and services provided under the Commonwealth Home Support Programme and the National Aboriginal and Torres Strait Islander Flexible Aged Care Program.

The Charter is a component of the Single Aged Care Quality Framework and replaces the four separate charters for residential care, home care and short-term restorative care.

Provider requirements

Aged care providers have responsibilities to support care recipients to understand the new Charter.

From 1 July 2019, providers must give care recipients a copy of the new Charter signed by the provider, and ensure that the care recipient or their authorised person has been given a reasonable opportunity to sign a copy of the Charter.

The purpose of requesting the care recipient’s signature is allow them to acknowledge they have received the Charter and had assistance to understand it. Care recipients are not required to sign the Charter and can commence, and/or continue to receive care and services, even if they choose not to sign the Charter.

More information about the new Charter, communications material and resources to support awareness and understanding of the Charter are being developed and will be available shortly.

You can also subscribe to the department’s announcements and eNewsletters to receive updates on the Charter of Aged Care Rights.

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