OTA Practice Queries are responded to by members of the Professional Standards team who are experienced occupational therapists working across a variety of projects and initiatives for the OTA membership.

Professional Practice Advisors provide general, in principle opinions on topics related to professional practice. It is outside the scope of Professional Practice Advisors to provide advice on matters that are legal, insurance, business or workplace related. Equally Professional Practice Advisors cannot advise on specific clinical issues and do not offer supervision or mentorship.  

Members are encouraged to fully consider and explore their query before contacting OTA or the Practice Queries program. OTA Members Services team may be able to address a member’s query by providing direction to key resources or information.  Queries put through to the Practice Queries program are usually be handled as quickly as possible but this may vary depending on the complexity of the query and staff capacity.  The Practice Queries program is not set up to offer urgent practice response at this time.  Professional Practice Advisors typically attend to queries via email but can be available to speak to in person if required.   

You will find responses to common questions in our Frequently Asked Questions. 

Members can request support through our Members Services team by calling the main OTA number 1300 682878 or by using the Contact Us online enquiry form on our website.  

The information provided in response to practice enquiries is intended for use as a guide of a general nature only. While every reasonable effort has been made to ensure accuracy of the information, no guarantee can be given that the information is free from error or omission, nor is this advice exhaustive of the subject matter. Persons implementing any recommendations from the OTA practice team must exercise their own independent skill or judgement and we encourage you to seek appropriate professional and legal advice.