What is the OT Navigator Service?

OT Australia’s Notification Navigator Support Service is a free support service for eligible member occupational therapists who are the subject of a notification through Ahpra, other Health Complaints Organisations or the NDIS Quality and Safeguards Commission.

The service provides eligible members with accessible, professional, confidential, and compassionate assistance throughout a notification process. The service is staffed by professional practice advisors (PPAs) who are experienced OTs and members of the Professional Practice & Development Team.

The PPAs role is to listen, support and assist the member with the complaint or notification process. Part of the PPAs role is to advise members of the resources/support available from relevant agencies. Health complaint organizations generally have extensive information available for practitioners or a dedicated officer which they can contact for help.

Service Disclaimer

The OT Notification Navigator provided by Occupational Therapy Australia (OTA) is designed to offer general support for practitioners who may be subject to a complaint or notification. OTA does not have the authority to investigate complaints or comment on the validity of a complaint made about a practitioner to a health complaints organisation or regulator body. The information and support provided is intended for use as a guide of a general nature only. While every reasonable effort is made to ensure accuracy of the information, no guarantee can be given that the information is free from error or omission, nor is it exhaustive of the subject matter. Persons following guidance from the support service must exercise their own independent skill or judgement and seek appropriate professional and legal advice. OTA is unable to give legal, workplace or insurance advice and we encourage practitioners to seek this from appropriately qualified persons.