Managing Complaints and Incidents Under the NDIS
Complaints and incidents happen—but how you handle them matters. This webinar will guide you through your legal and ethical responsibilities under the NDIS, and give you practical tools to manage incidents confidently, compliantly, and constructively. Learn how to respond effectively, reduce risk, and turn challenges into opportunities for growth.
Program Overview
Overview:
Complaints and incidents are an inevitable part of working in the NDIS—but how you respond can make all the difference. This webinar will help you build clarity and confidence in managing incidents when things don’t go to plan.
What you’ll learn:
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Key legal and regulatory obligations, including WHS, Workers Compensation, the NDIS Code of Conduct, Rules and Practice Standards
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Identification and reporting - how to manage the initial reporting and information-gathering stage
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What assessments and investigations involve—and when they’re needed
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The value of involving workers and participants in reviewing what went wrong
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Strategies to reduce the risk of reoccurrence and support continuous improvement
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How to review and confirm your systems are compliant and working as they should
Who can enroll
This series is relevant for OTs at all stages of their career.
WORKSHOP DETAILS:
DATE:
Wednesday 08 October 2025
TIME:
12:00 noon | VIC, NSW, ACT, TAS |
11:30am | SA |
11:00am | QLD |
10:30am | NT |
9:00am | WA |
Please log in 10 minutes before start time.
VENUE
This is a 100% virtual event. You will receive an email with details to access the event the prior to the scheduled event date.
CPD HOURS: Total CPD claimable workshop hours: 1.5 hours
A certificate of attendance will be issued upon completion of the full course. Please allow up to 48 hours for the certificate to appear in your CPD tracker.
ACCESS:
These webinars will be recorded. Participants will be assigned 12 weeks to access the course.
REGISTRATION FEES
EARLY BIRD: Register on or before 22 August 2025
OTA Member: $54
New Graduate Member: $49
Non-member: $70
STANDARD: Register from 23 August 2025
OTA Member: $60
OTA New Graduate Member: $54
Non-member: $78
Members must be logged in with username and password to register at the member rate.
RSVPS close 3rd October 2025
Note: All pricing is inclusive of GST
DISCLAIMER
All information is correct at the time of publication. OTA reserves the right to alter or delete items from the CPD calendar as required, and takes no responsibility for any errors, omissions, and changes.
All resources including copies of the presentation, along with all supporting documents and links are not for distribution and are the property of the presenter.
An OTA staff member or representative may be photographing this event for use in OTA publications and/or on OTA social media sites. If you do not wish to be photographed, or have your image published please make this known to the OTA representative at your course or contact OTA on 1300 682 878 or info@otaus.com.au
TERMS AND CONDITIONS
Terms and Conditions including OTA’s refund and cancellation policy are available here
CONTACT US
Please email info@otaus.com.au or phone 1300 682 878
Presented By
Therese Morgante
Senior Consultant, DSC
Therese comes to Team DSC with over 25 years experience in the sector across a range of government, consulting and provider roles. She has played key roles throughout Victoria's progression towards individualised funding, including design and initial implementation of self-directed funding at the Transport Accident Commission (TAC) and supporting the establishment of the Barwon NDIS pilot site. In her day job, Therese runs an NDIS provider business and specialises in consulting and training in behaviour support and quality and compliance.