Ahpra launches new complaints checklist

Ahpra has published a new checklist for registered health practitioners, which aims to help them better address complaints when they are first raised by a patient or client.

The checklist is an outcome of a joint project between the Australian Commission on Safety and Quality in Health Care (the Commission), Ahpra and the 15 National Boards that regulate registered health practitioners.

The checklist is a resource to support practice and does not impose any additional obligations on practitioners. National Boards’ expectations about what to do when a practitioner receives a complaint from a patient or client is outlined in their respective codes of conduct or ethics.

Read more about the checklist here and visit Ahpra’s Resources page to access the checklist and other resources covering a range of topics to support practitioner’s practice.