Services Australia Digital Health and Aged Care Channels are being Upgraded

From 13 March 2022, web services compatible software will need to be used to access each of the following digital health and aged care channels:

  • Medicare Online, including Department of Veterans’ Affairs (DVA)
  • Australian Immunisation Register (AIR)
  • Pharmaceutical Benefits Scheme (PBS) Online
  • Electronic Claim Lodgement and Information Processing Service Environment (ECLIPSE)
  • Aged Care Web Services

The Public Key Infrastructure (PKI) technology currently used to authenticate the transmission of claims and data for these channels is also being replaced. Services Australia is also strengthening their authentication process by replacing PKI site certificates with Provider Digital Access (PRODA) for organisations. Web services will use PRODA, not PKI, for authentication.

For Information about the Upgrades

For more information about the upgrades, visit

How to Prepare for Web Services

For more information on how to prepare for web services and to download the E-Kit containing resources and fact sheets visit:

Ongoing Communications & Updates

We encourage all members for which the above is relevant, to familiarise themselves with the upcoming new requirements for their practice and; register for updates direct from Services Australia.  Occupational Therapy Australia (OTA) may draw attention to various communications from Services Australia in the coming months, however individual providers must take responsibility for ensuring they receive all relevant communications directly from the Government.  If you have any questions, OTA encourages members to contact the Services Australia Adaptors to Web Services Project Team directly via email:

To find the September 2021 update, click here

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